We understand there are a lot of oversees and nationwide call-center type operations around at the moment who charge a call out fee,
but we're not one of them and never will be.
We are increasingly hearing stories of customers who come across seemingly legitimate plumbing companies online, and were initially quoted £50 or £60 for a call-out, only to have the engineer arrive, state they can't fix the problem, and then leave them with a bill of hundreds of pounds.
These customers are often pressured to make a payment to an overseas bank account, despite little or no work being done.
We don't charge a call out fee
, for travel time getting to your property, or parking up to £5. We only charge for the time we spend on site, and any parts we use.