No. We understand there are a lot of overseas and nationwide call-center type operations around at the moment who charge a call out fee, but we're not one of them and never will be.

We don't charge a call out fee, for travel time getting to your property, or parking up to £5. We only charge for the time we spend on site, and any parts we use.

Yes. For your peace of mind, most of our workmanship comes with a 12 month guarantee, and we'll always let you know if this isn't the case, for example, drainage blockages.

We want our tradespeople to do great work that you'll love – that's our top priority. We aim for your 100% satisfaction every time, but we know there could be some rare instances where things don't go as planned. If that happens, we'll be there to fix it up at no extra cost to you.

Because of the unique nature of certain jobs or fixes, like dealing with drain blockages, we can't offer a 12-month labor guarantee for those. You'll see this noted on your invoice, so it's clear. If you've got any questions or need more info, just reach out to us. Our friendly team is here to help, so don't hesitate to give us a ring.

When we get you materials and parts, they usually come with a warranty from the manufacturer. So, if anything goes wrong with these items, you're covered by the manufacturer's warranty, not by us. These warranties usually mean you can get a replacement or repair if something's wrong with the product within a certain time, usually about 12 months, but it can vary. These guarantees are legally binding, and the info on how to make a claim should be easy to find when you buy the product, like on the packaging, receipt, or wherever you got it. And just so you know, you still have your regular rights as a customer, and those should be explained in the warranty too.