Service Plan Terms & Conditions

Please read these terms carefully before purchasing your cover plan

Important Service Plan Information

• An additional £2 monthly charge applies for boilers over 7 years old
• £50 excess charge applies to toilet repairs (Complete Plan only)
• If we cannot provide cover after initial inspection, you may be liable for a £50 service charge if you decline our repair recommendations
• Customer-supplied tap installation incurs an £80 charge

Boiler Age & Replacement Coverage

What is the age of your boiler at policy start date?

1-7 Years

Boiler replacement up to £1,500 if beyond economical repair

7-10 Years

Boiler replacement up to £400 if beyond economical repair

10+ Years

Boiler replacement up to £250 if beyond economical repair

Our Fair Pricing Promise

We believe in transparent, fair pricing. No claims in your first year? We cap your second year increase at just 5%. Even with claims, your renewal will be lower than national competitors.

Your renewal price is based on only two factors:

1. Number of Claims

Fewer claims mean lower increases. We reward reliable systems.

0 callouts: 0% increase

1 callout: 2% increase

2 callouts: 5% increase

3 callouts: 20% increase

4+ callouts: 30% increase

2. Inflation

Labour and parts costs increase with inflation. We adjust our prices accordingly to maintain service quality.

Boiler Condition Assessment

Boiler Age 1-12 Years

We can provide full cover. Your boiler falls within our recommended age range for optimal service.

Boiler Age 12-15 Years

Cover is available, but we recommend boiler replacement within 12 months due to age-related reliability concerns.

Boiler Age 15-20 Years

Cover is possible, but replacement is strongly recommended as parts may become unavailable and repairs uneconomical.

Service Response Times

Monday - Friday

Calls between 6pm-12am will be attended next day. Standard emergencies within 24 hours.

Saturday

Calls between 9am-12pm will be attended same day. Other times next working day.

Sunday

Emergency boiler breakdowns attended next working day. Water burst isolation guidance provided immediately.

Service Exclusions

Equipment Not Covered

• Showers, shower pumps, and sanitary ware
• Non-repairable taps (except washer repairs)
• Concealed toilets or cisterns
• Decorative radiators (non-standard white)
• Water tanks/cylinders beyond repair
• Underfloor heating and towel rails
• Smart/internet-connected devices

Excluded Boiler Models

• Potterton Powermax, Britany
• Chaffoteaux, Servowarm
• Ariston, Ferroli, Biasi

Fault Exclusions

• Pre-existing faults or design issues
• Damage from sludge or scale
• Weather or freeze damage
• Customer-caused damage

Frequently Asked Questions

How often is my boiler serviced?

Annual service included, typically scheduled between March-August. Initial service during your first inspection.

Are there call-out limits?

Unlimited call-outs included in your plan. No restrictions on the number of visits required.

What about contract terms?

12-month minimum term with automatic renewal. Early cancellation requires payment of remaining term balance.

How do I pay?

Monthly direct debit or card payments starting after your initial inspection. Payment schedules are flexible to suit your needs.

Need More Information?

Our team is here to help answer any questions about your service plan coverage.

📧 Email: [email protected]

📞 Phone: 01942 314952