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Terms & Privacy

Last updated: January 2020

1. Introduction

At SR Plumbing, we prioritize your privacy and are dedicated to safeguarding your personal data. This policy outlines our handling of your information to ensure top-notch service and confidentiality.

Please read this policy thoroughly. Contact us with any questions. We may update this policy, so review this page periodically for changes. This policy is effective from 1st January 2018.

2. How We Use Your Information

When you purchase from SR Plumbing, we collect personal details to enhance service experience. Information is used solely for managing your contract and delivering requested products or services.

Typical information collected includes name, address, telephone, email, payment details, property and boiler details, special requirements, and authorized representatives' details. This information is crucial for fulfilling your contract with us.

3. Data Retention and Storage

For current or past customers, we retain personal data for up to six years post your active relationship end with us for tax and complaint handling. Data for prospecting and quotation requests is kept for a maximum of 90 days, except as required by law.

4. Third-Party Data Usage

We may use data from third parties or public sources to ensure record accuracy. This includes updating addresses and removing deceased individuals from our mailings. We use this data for marketing, ensuring proper permissions and fair use.

5. Sharing Data with Third Parties

We collaborate with select third parties to introduce our products and services. Data shared with partners is for complaint resolution and product suitability purposes. We respect your privacy and do not share your data for third-party marketing, except for specific service delivery, legal, or regulatory reasons, or business asset transactions.

6. Communication Preferences

Upon collecting your information, we'll provide options for future contact. Opt out of marketing messages anytime via our 'Contact Us' section or the unsubscribe link in emails. For policy management, we may send emails. Inform us if you prefer paper documents (note: an administration fee applies).

7. Your Rights

You have the right to access, correct, restrict, or delete your personal data held by us. Contact our Privacy Team at [email protected] or write to us to exercise these rights. We provide data access free of charge and will respond within 30 days after verifying your identity.

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